14 days
Cooling-off period after receipt
14 days
To return after cancellation
~€7.25
Return shipping costs (approx.)
Cooling-off period / Returns
It may happen that you want to return an order. Perhaps the product does not meet your expectations or there is another reason. Whatever the reason, you have the right to cancel your order within 14 days of receipt without giving any reason.
After cancellation you have a further 14 days to return the product. You will then receive a full refund of the order amount including shipping costs. Only the costs of return shipping from your home to our webshop are at your own expense. These costs are approximately €7.25 per package — please check your carrier's website for exact rates.
If you exercise your right of withdrawal, the product must be returned with all supplied accessories and — where reasonably possible — in its original condition and packaging.
To exercise this right, contact us at info@skin.nl. We will refund the order amount within 14 days of receiving notification of your return, provided the product has been received back in good order.
Please note: If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this loss in value. Handle the product with care and ensure it is properly packaged when returning.
Exchange a product?
Would you like to exchange your product? No problem at all. Contact us at info@skin.nl. We are happy to help you find a suitable alternative.
Provided an incorrect delivery address?
Accidentally provided a wrong delivery address? Please contact us as soon as possible — preferably on the same day as the order. We will try to amend the order for you.
Contact for return enquiries
Have a question about your return or want to register a return? Contact us via:
- Email: info@skin.nl
- Phone: +31 20 244 25 78
- Or visit one of our clinics in Amsterdam